Free Returns Within 14 Days:
iHoverboard stands behind the quality of every product sold and delivered by our team, hoping that each and every customer expectation is met and exceeded. If for any reason you are not fully satisfied with your purchase experience within 14 days, we are happy to help with a replacement or refund (This valid purchase is only available for the iHoverboard website).

• Free Return
   Unopened iHoverboard products can be replaced within 14 days and you can request return & refund service without providing any reason.
• 15% Returns Fee
   Support opened items with less than 1km recorded are accepted with a 15% restocking fee.

*Orders can be returned within 14 days upon receiving (subject to the last update of the logistics time). please contact our customer services team via email at vip@ihoverboard.com, preferably with a photo or video of where the product was damaged. iHoverboard will process your request within 1 workdays. After approval by iHoverboard, products can be returned as long as they are in their original packaging and accompanied by all accessories and manuals. The customer is responsible for good packaging. After iHoverboard agrees to your request for returning, please send back the product and provide the tracking number and tracking query link to iHoverboard  within 7 days. Otherwise, the request will be processed as expired.

If you receive your item and it is faulty, damaged, or develops a fault under normal use within 30 days of delivery, then you can return it to us for repair, replacement or refund.

To initiate a return by post you must apply for contact us via our email address: vip@ihoverboard.com, quoting your order number and details of the fault. If you can, please also attach clear images or a short video that demonstrates the problem and product condition.

Following a email or phone based assessment, we’ll arrange for a pre-paid label for you to drop the product off at your local post office for return.

iHoverboard is not responsible for the shipping cost of the package returned by the customers themselves.

All returns are assessed by a iHoverboard technician and the fault must be confirmed before further action can be taken. This assessment process can take up to 7 working days from us receiving the product.

All components must be returned in the box with your item. If no fault is confirmed, the item will be returned to you. We may charge you to return the product in these circumstances.

*normal use is defined under the manufacturer’s warranty. The warranty doesn’t cover consumable parts such as Wheels (Tyres, Spokes or Punctures), Cables, Brake shoes, Headsets or Bottom brackets.

Returns are not allowed after 30 days of the delivery date.

If your product develops a fault through normal use after the initial 30 day return period, you may still be entitled to have your product repaired at no cost under warranty.

Please apply for email us at vip@ihoverboard.com, quoting your order number and details of the fault attaching images or a short video that demonstrates the problem so that we can advise the next best steps. We will support you through the next steps depending on the conditions set out in the manufacturer’s warranty.

Following a email or phone based assessment, we’ll arrange for a pre-paid label for you to drop the product off at your local post office for repair.

iHoverboard is not responsible for the shipping cost of the package returned by the customers themselves.

*normal use is defined under the manufacturer’s warranty. The warranty doesn’t cover consumable parts such as Wheels (Tyres, Spokes or Punctures), Cables, Brake shoes, Headsets or Bottom brackets.

Please note – any fault caused due to misuse of a product, including water ingress or external damage where this is not included in the manufacturer’s policy, may void the warranty. We strongly recommend that you read the product manual and warranty before using your product to avoid accidental voiding of your warranty.

To be eligible for a replacement, the product should be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.

• Please contact us at vip@ihoverboard.com before starting an exchange process.
• You will be charged a 15% restocking fee (withheld from the refund).

If you would like to cancel your order before the product has been dispatched to you, please contact our customer services team via email at vip@ihoverboard.com, quoting your order number. If your order has not yet left our warehouse, we may be able to cancel the order and issue a refund once confirmed.

As we aim to dispatch items as quickly as possible, it may already be on its way to you. If this is the case, please reject the parcel or we will confirm this and help you to arrange a return.（Customer can only request an order cancellation before the package shipped. Once the item is shipped, a $25 restocking fee will be applied.）

In very rare cases, your order may be damaged during shipping due to various reasons. In such case, please contact our customer service team via vip@ihoverboard.com with a clear photo and/or video of the production condition and we will help you with the issue immediately. Please make sure that you can notify us of the damaged product issue within 7 days from the date of receipt. Claims made longer than 7 days will not be accepted.

Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
If you have damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
If you chose the wrong item, ihoverboard will offer an exchange or refund for you, but please note that shipping costs to return the items are at your expense.