Shipping Policy

Shipping Locations

Shipping is only valid for shipping addresses in the United States countries.

Shipping and Delivery Estimates

Due to the nature of the item, ground shipping will be the only option：

Accessories

Accessories are FREE to deliver and it will take about 3-10 working days to arrive.

Note: Accessories ordered with hoverboards and e-scooters may come in separate deliveries since they come from different warehouses, including helmets, seats, locks, or something else.

We ship in-stock orders as soon as possible. This is often the day you order it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.

If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 2 to 4 business days. When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at vip@ihoverboard.com within 3 business days after receiving shipping. Note any visible damages and be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.

Orders Tracking

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact locations of your shipment, please track your items on the carrier's official website.

https://www.ups.com/us/en/Home.page

https://www.fedex.com/en-us/home.html

Note

1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
2. If you have special questions about the order, please contact customer service: vip@ihoverboard.com